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About Us: The Shopiopia Commitment
Welcome to Shopiopia! We are more than just an online retailer; we are a dedicated brand committed to building lasting trust through quality products and exceptional service. We are proudly operated by JENNA RAY VENUTO LLC, a legally registered entity founded on the core principles of integrity, transparency, and absolute dedication to the customer experience.
Our Operating Philosophy: Integrity and Transparency
At the heart of Shopiopia is a straightforward commitment: to provide a secure and satisfying shopping journey. We understand that in the modern e-commerce landscape, trust is earned through consistent adherence to professional standards. Our entire operation, managed by JENNA RAY VENUTO LLC, is structured to prioritize clear communication and ethical business practices.
Our primary business mission is twofold:
- Curate and Deliver: To source and deliver high-quality, desirable products that genuinely enhance our customers’ lives.
- Ensure Trust: To guarantee a fully compliant and transparent transaction process, from browsing on shopiopia.com to final delivery.
Corporate Structure and Physical Presence
To establish full accountability and legal compliance, we want our customers and partners to be completely certain of our operating identity and physical location.
- Official Company Name: JENNA RAY VENUTO LLC
- Brand Name: Shopiopia
- Official Website: shopiopia.com
Our operations are legally registered and managed from our headquarters in the United States:
- Primary Business Address: 3051 Kirklevington Dr #133, Lexington, KY 40517, United States
This physical address serves as the official base for our legal operations, inventory management, and customer service administration. We are committed to maintaining a verifiable presence to ensure absolute operational transparency.
Our Commitment to Customer Service and Communication
We recognize that quick and clear communication is vital. Our customer support channels are managed directly by JENNA RAY VENUTO LLC to ensure authoritative responses to all inquiries regarding orders, products, and policies.
- Primary Contact Email: support@shopiopia.com
We aim to respond to all customer service and support inquiries within 24 business hours. We encourage customers to use this dedicated email for all questions concerning orders, refunds, and policy clarification.
Detailed Review of Core Transactional Policies
Transparency regarding our policies is non-negotiable. To ensure customers are fully informed before making a purchase, all key transactional policies are clearly defined and easily accessible on shopiopia.com.
A. Payment Security and Processing
We accept secure payment methods, including Visa, Mastercard, PayPal, and Stripe. We guarantee that:
- Security: All financial transactions on shopiopia.com are processed through third-party, PCI-compliant gateways using SSL encryption. We DO NOT store sensitive credit card numbers on our servers.
- Authorization: Full payment must be completed and authorized by JENNA RAY VENUTO LLC before any order is moved into the processing and shipping queue.
B. Shipping and Delivery Practices
Our goal is to ensure prompt delivery within the established timeframes:
- Processing Time: Orders are typically processed and shipped from our facility within 1–2 business days.
- Delivery Area: We ship exclusively within the United States (all 50 states).
- Shipping Fee: A flat domestic shipping fee is clearly applied at checkout.
- Tracking: Every dispatched order receives a tracking number sent via email for real-time monitoring.
C. Returns and Refund Guarantee
We maintain a clear, customer-friendly policy to ensure satisfaction:
- Return Window: Customers have 30 days from the delivery date to request a return or exchange for eligible items.
- Refund Method: Approved refunds are strictly issued back to the original payment method used for the purchase.
- Transparency: Full details regarding eligibility criteria, return shipping costs, and refund timelines are provided in our dedicated Return and Refund Policy.
Our Commitment to Compliance and Ethics
Shopiopia operates in full adherence to the laws governing e-commerce and retail in the United States, including those related to privacy, consumer rights, and intellectual property.
- Privacy Protection: Our Privacy Policy details exactly how customer data is collected, used, and protected, ensuring transparency and compliance with data protection laws. We never sell customer information.
- Terms of Service: Our comprehensive Terms of Service outlines the legal agreement between JENNA RAY VENUTO LLC and our customers, defining usage rights, liability limitations, and governing law (State of Kentucky).
Contacting JENNA RAY VENUTO LLC
For formal correspondence, legal inquiries, or general support, please use the contact details below. We value your trust and look forward to serving you as a customer of Shopiopia.
- Website: shopiopia.com
- Company Email: support@shopiopia.com
- Official Headquarters: 3051 Kirklevington Dr #133, Lexington, KY 40517, United States
