Return Policy

Shopiopia Return & Exchange Policy

Thank you for choosing Shopiopia, operated by JENNA RAY VENUTO LLC. We truly appreciate your trust and are committed to ensuring you are completely satisfied with your purchase. If your order isn’t quite right, our return process is designed to be clear and customer-focused.

Eligibility for Returns

To ensure a smooth return process, please confirm that the item(s) you wish to return meet the following core requirements:

• The item must be unused, unwashed, and maintained in the exact same condition as when you received it.
• All original tags, labels, and packaging must be included and intact.
• A valid proof of purchase (such as a receipt or the order confirmation email) is required.

We regret that we are unable to accept returns for items that do not fully meet these stipulated conditions.

Return Timeframe

You have a generous window of 30 days starting from the official delivery date to initiate and request a return.

Requests submitted after this 30-day period may not be accepted, unless a specific extension has been officially approved in writing by our support team via support@shopiopia.com.

How to Initiate Your Return

To formally begin the return process for your purchase from shopiopia.com, please send an email to support@shopiopia.com containing the following key details:

1. Your full legal name and the order number.
2. A copy of your receipt or the order confirmation email.
3. A brief, clear explanation of the reason for the return (e.g., wrong size, changed mind, defective).
4. A photo or video clearly showing the item’s current condition (mandatory for claims involving damaged or defective goods).

Our dedicated team at JENNA RAY VENUTO LLC will review your request within 72 business hours and reply with comprehensive next steps and the necessary return address (our main address is 3051 Kirklevington Dr #133, Lexington, KY 40517, United States).

Return Shipping Responsibility

The responsibility for return shipping costs depends on the reason for the return:

• Company Error: If the return is directly caused by our mistake (wrong item shipped, defective product, or damage sustained during transit), we will fully cover the return shipping cost and provide you with a prepaid return label.
• Customer Discretion: In all other circumstances (e.g., change of mind, ordering the wrong size/color), the customer is responsible for covering the return shipping costs.

Please note clearly that original shipping fees paid are non-refundable.

Exchanges

We are pleased to offer a hassle-free exchange if your item meets one of the following criteria:

• The item was damaged during the delivery process.
• The product is definitively defective upon arrival.
• You received the wrong item or an incorrect size due to a packing error.

If your situation qualifies, please contact us immediately at support@shopiopia.com, and we will promptly arrange for a replacement to be dispatched.

Important Policy Notes

To ensure a fair and efficient return process, Shopiopia (JENNA RAY VENUTO LLC) reserves the right to formally reject returns that:

• Are submitted after the 30-day window from the delivery date.
• Are not in a clean, resellable condition.
• Lack valid proof of purchase.

If you are unsure whether your item qualifies for a return, please do not hesitate to reach out to our customer support team at support@shopiopia.com—we are always ready to assist you.